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Frequently Asked Questions
What You Get with Haven & Co.
Enjoy premium-quality home essentials delivered fast and reliably, backed by friendly customer support whenever you need it. Most items come with a 90-day return window — and your first return per order is completely free. Getting a return started is simple through your Haven & Co. account. Please note: worn clothing, custom items, free gifts, groceries, and select electronics may have limited or no returns.
Yes, we provide free standard shipping on all orders over R499. For orders under R499, a small shipping fee applies, which will be shown at checkout.
I. You may receive an advanced refund, where we will issue the refund after you drop off your return package. If the items were not returned or the returned items did not pass quality inspection, we may charge your original payment method. The advanced refund will be granted based on your shopping history and at our sole discretion.
II. For refunds of returned items, we will process your refund after the items are received and pass quality inspection.
III. If the returned item is used or damaged, has missing parts/accessories, or damaged due to improper packaging during return shipping, and this is not due Haven, the refund will be reduced to compensate for the lost value of the item.
IV. Refunds of missing items: Find the corresponding order in the support centre, then select "missing item/parts" to apply for a refund, or contact customer service/the seller for help.
V. Refunds of a package showing as delivered but not received: Find the corresponding order in the support centre, then select "package shows delivered but not received" to apply for a refund, or contact customer service/the seller for help.
VI. Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account. The original shipping fee and import tax are not refundable if your return is not a result of Haven's fault. The insurance costs, if any, are also non-refundable. The sign-on delivery fee, if any, is not refundable if the items have been delivered successfully.
We’re always here to help! If you have any questions, issues, or need assistance with your order, you can reach our support team directly.
📧 Contact Email
enquiries.havenco@gmail.com
⏱ Support Hours
Monday–Friday
09:00 – 17:00 (SAST)
🕒 Response Time
We aim to reply within 24–48 hours.
💬 What can I contact support for?
You can email us for help with:
Order tracking
Product questions
Returns & exchanges
Warranty enquiries
General assistance
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