Yes, we provide free standard shipping on all orders over R999.
I. You may receive an advanced refund, where we will issue the refund after you dropped off your return package. If the items were not returned or the returned items did not pass quality inspection, we may charge your original payment method. The advanced refund will be granted based on your shopping history and at our sole discretion.
II. For refunds of returned items, we will process your refund after the items are received and pass quality inspection.
III. If the returned item is used or damaged, has missing parts/accessories, or damaged due to improper packaging during return shipping, and this is not due Haven, the refund will be reduced to compensate for the lost value of the item.
IV. Refunds of missing items: Find the corresponding order in the support centre, then select "missing item/parts" to apply for a refund, or contact customer service/the seller for help.
V. Refunds of a package showing as delivered but not received: Find the corresponding order in the support centre, then select "package shows delivered but not received" to apply for a refund, or contact customer service/the seller for help.
VI. Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account. The original shipping fee and import tax are not refundable if your return is not a result of Haven's fault. The insurance costs, if any, are also non-refundable. The sign-on delivery fee, if any, is not refundable if the items have been delivered successfully.
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